Privacy Policy

Introduction

moss-marten is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or engage with our services.

For the purposes of data protection legislation, moss-marten is the data controller. Our registered address is 54 Exchange Street East, Liverpool, L2 3PH, United Kingdom.

Information We Collect

We may collect and process the following categories of personal information:

• Identity information: name, job title, company name
• Contact information: email address, postal address
• Technical information: IP address, browser type, operating system, pages visited
• Communication records: correspondence with our team, enquiry details
• Service-related information: project details, site information, energy data you provide

How We Collect Information

Personal information is collected through:

• Forms submitted on our website
• Email correspondence
• Meetings and consultations
• Cookies and similar technologies (see our Cookie Policy)
• Information provided during service delivery

Legal Basis for Processing

We process personal information under the following legal bases:

• Contract: processing necessary for the performance of a contract with you
• Legitimate interests: processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: where you have given specific consent for particular processing activities
• Legal obligation: processing necessary for compliance with legal requirements

How We Use Your Information

We use collected information to:

• Respond to enquiries and provide requested information
• Deliver consulting services you have engaged us for
• Administer our business relationship with you
• Improve our website and services
• Comply with legal and regulatory obligations
• Communicate service updates or changes relevant to you

Data Sharing

We do not sell personal information to third parties. We may share information with:

• Service providers who assist our operations (hosting, email services)
• Professional advisers (accountants, legal advisers) when necessary
• Regulatory authorities when required by law

All third parties are required to respect the security of your personal information and treat it in accordance with applicable law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for two years after the last communication. Client data is retained for six years following the conclusion of services, in line with professional obligations.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, encrypted communications, and access controls.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict processing of your information
• Request transfer of your information to another party
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

International Transfers

We primarily process data within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this policy or to exercise your data protection rights, please contact:

moss-marten
54 Exchange Street East
Liverpool, L2 3PH
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been violated.